Help

Getting Started

Does it cost anything to sign up to XY Gaming?

XY Gaming is 100% free to sign up and there are no monthly subscription charges.

How much does it cost me to play?

At XY Gaming we provide a free currency called Coins that users can challenge with. If you wish to play matches against others for real cash, XY Gaming takes a 13% service fee on all challenges, but we provide discounts if you share your challenge on social media.

Is this site secure?

At XY Gaming we take security very seriously. Our website is hosted on AWS(Amazon Web Services) and protected behind several firewalls. All sensitive data is transmitted through high-grade 256-bit encryption to protect against interception. All financial data and transactions are handled by PayPal and Stripe, which are industry leaders in this field.

What type of internet connection do I need to play?

We recommend that you have at the very least a stable broadband connection, so you are able to achieve a good connection to the server. Play at your own risk, if your internet is unstable or does not meet the minimum requirements.

Who is eligible to play?

Players of all skill levels, from all around the world are welcome on XY Gaming. To play for real cash you must be at least 18 years of age and if you are a resident of Alabama or Nebraska you must be 19 years of age. There may be some other geographic restrictions that apply depending on the laws of your state, province or country. As certain restriction may apply; click here for a full list of Terms & Conditions.

Is XY Gaming legal?

Because the games being played on XY Gaming are games of skill and not of chance, it is legal. However, there are a few states within the United States where participation in skill-based video games for cash prizes is considered illegal. If you live in the following states you may not play for cash prizes on XY Gaming; Arizona, Iowa, Louisiana, Montana and Washington.

What platforms are supported by XY Gaming?

XY Gaming supports the top multiplayer games on Playstation 4, Xbox One and PC.

What games can I play on XY Gaming?

As our list of games gets regularly updated, check out our complete page for a full list of games. Check back regularly as we will be constantly updating and adding new games as the come out, if you have a game that you really want to see on XY Gaming, head to our forum and let us know.

Can I have more than one account?

You are only allowed to register one account on XY Gaming. If we find out that you have multiple accounts, you will be in violation of our Terms and Conditions. Multiple account holders will risk the loss and termination of any extra accounts as well as lost funds due to termination and violation of our Terms and Conditions.

Where can I get the latest news about XY Gaming?

We will be posting regularly to our blogs about new features, games and updates coming to the website. This can all be seen on our news portion of the website. Check it out!

My Account

How do I change my location?

To change your country or state you must provide customer support with a copy of your identification to confirm your new address. This document must have both the account holders name and new address listed on it. To do so, scan a copy of your identification onto your computer and attach it in an email to support@xygaming.com for us to review. Please be sure to include your XY Gaming username in your email as well as your new location to ensure a quick and accurate response.

How do I change my game id's?

On your profile page click the account management button and then choose the Game/Platform ID’s from the left navigation menu. Here you can edit any of your current game or platform ID’s. You can only change your game ID’s once a month, if you want to change it more often please contact customer support.

What do I do if I forgot my password?

If you forgot your password, just click on this link to recover your password and have it reset and emailed to you.

My Cashier

How do I deposit?

Eligible XY Gaming members can make deposits by going to the cashier on their profile page or simply by accessing the deposit button from the top cashier navigation at any time. Once on that page just choose your deposit method and follow the instructions.

How do I withdraw?

Eligible XY Gaming users can request to withdraw funds from their available account balance at any time by accessing going to the cashier page and clicking withdraw. All withdrawal requests have different processing times depending on the method which you want to receive your money. After your withdrawal has been processed you will receive email verification that your request has been processed.

I don’t live in the U.S., can I still deposit?

XY Gaming welcomes members from all over the world. All transactions for XY Gaming are in U.S. dollars. Our payment processors will automatically convert your deposit into U.S. dollars to your native currency, deducting the proper amount from your credit card or PayPal account. If you have any questions please contact support@xygaming.com.

Why is my available balance less than my actual balance?

When you send a challenge to another user those funds are moved to “In Play�? and can’t be used to compete in another game. Once this challenge is sent you have two options. You can proceed with the game that you have already locked the funds for or you can cancel the posted challenge. Sent challenges can be cancelled from your challenge page.

Why can't I deposit?

If you are having some trouble making a deposit, please make sure your account details match those on your credit card or PayPal account that you are attempting to deposit from. If the problem persists, please contact Customer Support.

Do you accept prepaid credit cards?

XY Gaming does accept most types of pre-paid cards. Please make sure the information on the credit card matches the personal information associated with your XY gaming account in order for your transactions to be approved.

Do you save my credit card information?

XY Gaming does not save any of your credit card information. We leave this to the professionals like PayPal and Stripe that have been doing this for billions of transactions and many years.

Are there any monthly charges that will go on my credit card?

Under no circumstances will be charge your credit card or PayPal account without your consent.

How long does it take for my withdrawal to be processed?

Most withdrawals take a minimum of 72 hours to process. Once a check is put in the mail it typically takes 2-4 business days to get to its destination. PayPal withdrawals normally hit your PayPal account within moments of being processed. For withdrawals outside the US, there may be extra delays for the withdrawals to be processed. You can find out more details about each withdrawal method on the withdrawal page for that method.

Gameplay

What are instant challenges?

Instant challenges can be created on the instant challenge page and have a shorter life span and challenge time on them. Instant challenges expire after 10 minutes from the moment they get created and you may only have one scheduled instant challenge at a time.

What are direct challenges?

Direct challenges are challenges that you send to friends or directly to people on their profile. These can be scheduled for up to 8 days time.

How does the challenge board work?

On the challenge board page you are able to post to the board the times that you are available for challenges and then other users can browse those challenges and directly challenge you between those available times. Once you have received 5 incoming challenges for that board post the challenge will get removed off the board.

I won a match, but it isn't appearing in my record. What should I do?

The results for the match should be automatically detected within 5 minutes of the match ending. If within 10 minutes of the match finishing your result has not been detected or the match has timed out, please message customer support.

Features

How does skill rating work?

XY Gaming's Skill Rating works by calculating your skill level, in relation to other XY Gaming members playing the game. This is used as a guide to help provide you with some guidance on the skill level of an opponent. It takes a minimum of 5 games before an XY Gaming member is assigned a skill rating for that game. This skill rating becomes more accurate the more games that the user plays.

Am I guaranteed to beat someone if their skill rating is lower than mine?

There is no guarantee that you will beat someone that has a lower skill level then you. As whether you win or lose is ultimately up to you and your performance in any given match, regardless of your Skill Rating and that of your opponent. The skill difference that you see is only an estimated percent chance that you will win or lose a match against a member based on your respective playing histories. Statistically speaking, if you play against a member with an equal Skill Rating you will have an equal chance of winning.

When looking at skill rating it is important that you take into account your opponent entire profile, including their total number of games played, along with their reputation and member feedback prior to challenging/accepting a match.

As a member who is just starting out on XY Gaming may yet to have to a sufficient amount of games to provide an accurate Skill Rating. Once a member has played approximately fifty games, their Skill Rating can be considered accurate.

How does reputation work?

XY Gaming's reputation system is designed to give you better insight into your opponents gaming credibility. After completing a match on XY Gaming, you will receive a notification asking you to leave feedback by rating your opponent. This can be accessed in your notifications at a later date. The feedback is used to rate your opponent from the match you just played, based on your experience. This is a simple star rating from 1 to 5, with 5 being the highest possible rating.

After you rate your opponent it is important that you provide comments to support your rating. This lets other XY Gaming members know what to expect if they challenge this user in the future.